Privacy Policy

1. Introduction

Puff Cleaning & Repair Holdings LLC ("Puff Cleaning", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains what personal data we collect, why we collect it, and how we use it when you interact with our website (www.puffcleaning.com), mobile application, or services.

By using our website or requesting our services, you acknowledge that you have read and understood this Privacy Policy.

2. Data We Collect

We collect only the information necessary to provide our cleaning and repair services. This may include:

• Contact information: name, phone number, and email address.
• Service address: the location where the service will be performed.
• Service preferences: type of cleaning requested, frequency, special instructions, and property details (square footage, number of rooms).
• Payment information: credit/debit card details or other payment method data, processed through secure third-party payment providers.
• Communication records: messages, emails, or calls exchanged with our team related to scheduling or service delivery.

3. How We Use Your Data

Your data is collected exclusively for the operation of our services. We do not use your data for tracking, profiling, advertising, or any purpose unrelated to providing the service you requested. Specifically, we use your data to:

• Schedule, confirm, and deliver the cleaning or repair services you request.
• Communicate with you regarding your appointments, quotes, and service updates.
• Process payments and issue receipts.
• Respond to your questions, requests, or complaints.
• Comply with legal and regulatory obligations.

We do not sell, rent, or share your personal data with third parties for marketing or advertising purposes.

4. No Tracking or Profiling

We want to be clear: we do not track your behavior, build user profiles for advertising, or use your information for any purpose beyond delivering the services you hire us for. Your data stays within our operational systems and is used solely to serve you better as a customer.

5. Cookies

Our website may use essential cookies necessary for the proper functioning of the site (such as language preferences and session management). We do not use advertising cookies, tracking pixels, or analytics tools that profile your browsing behavior.

6. Data Sharing

We may share your information only in the following limited circumstances:

• Franchise operators: If your service is performed by an authorized Puff Cleaning franchisee, we share the data necessary for that franchisee to deliver the service.
• Payment processors: Your payment data is handled by secure, PCI-compliant third-party payment providers. We do not store your full credit card information on our servers.
• Legal requirements: We may disclose your data if required by law, court order, or governmental authority.

7. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, alteration, or disclosure. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your data is no longer needed, it is securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict the processing of your data.
• Request a copy of your data in a portable format.

To exercise any of these rights, please contact us at info@puffcleaning.com.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at www.puffcleaning.com/privacy. The version applicable to your interaction with us is the one in effect at the time of your request or service.

12. Contact

If you have questions about this Privacy Policy or wish to exercise your data rights, you can reach us at:

Puff Cleaning & Repair Holdings LLC
Miami, Florida, United States
Email: info@puffcleaning.com
Phone: (305) 555-0100